We use PayPal´s secure server to process all major credit or debit cards. Please note the artwork can only be delivered to the cardholder's address.
Can I get artwork shipped to an address outside Europe?
Most of our artists are prepared to ship worldwide. Click on the "Get a quote for delivery outwith Europe" link. If the artist agrees to ship to your country, we will send you a link where you can buy the work.
Can I get a refund?
Yes if you received a damaged item, the wrong item, or the item was not as described in which case you have 7 days after receiving the item to request a refund and arrange for the item to be returned. You will receive your refund when the seller notifies us that they have received the returned item.
How can I contact the seller?
The seller’s address, email address and phone number will be emailed to you as soon as we are provided with conformation of shipping from the seller.
Who is responsible for shipping the item to the buyer?
The seller is responsible for shipping the item to the buyer. Art in Europe does not handle any inventory. All shipping and returns are handled by the appropriate seller.
I paid for my order but the seller never shipped the order; what now?
Your payment is safe. Art in Europe does not release your funds to the seller until you notify us that you have received the order. If a week or more passes after you have paid and you have not been notified of the shipping date and method, please contact us and we will investigate at: support@artineurope.net
What should I do if I don’t receive my order?
Please contact the seller to find out the status of your order. If after a reasonable amount of time you are unable to resolve the issue with the seller, please contact Art in Europe at: support@artineurope.net to receive assistance in resolving the situation.
What should I do if my order arrived damaged?
Please contact the seller to arrange for the item to be replaced or refunded. Keep in mind that each seller has their own process for handling damaged goods. If after a reasonable amount of time you are unable to resolve the issue with the seller, please contact Art in Europe at support@artineurope.net to receive assistance in resolving the situation.
I have a question which has not been answered here.
Please use the "Contact Us" link, type in your question and we will get back to you as soon as possible